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It is a mistake to only consider the price of property software when deciding which to buy. Establish what your budget is and then download a full demo version of the software options that fall within your allocated funds. At the very least, you want property software that can – maintain separate ledgers for individual tenants and owners, automatically post fees, and write bank checks and deposits.

By paying a little more for property software, it should also be able to do the following for you – keep track of appointments and give you pop-up reminders, log past communications with tenants and owners, send monthly emails / e-newsletters out to all tenants and / or owners in your database. Look for the ability of the software to transfer your tenant information to an exportable file, so that you can later look up your tenant details for credit references and to log back payments. Also, you ideally want your software to make it easy to update rent amounts and account details.

Whilst trying demo versions of property software, as well as the features included, evaluate how easy it is to use and navigate. Look through the guides and help files that come included – how thorough and easy to understand are they? The importance of user-friendliness cannot be overstated. Difficult, unfriendly software costs you time and, if you have employees trying to figure out how to do something, you are paying them to read the thick manual, and paying for the mistakes that they make when they get confused.

Opt for property software that comes with good after-sales support. Support should be free for at least a month or two, but this is not always the case. Some vendors will say that support is only offered if you sign-up for their over-priced software updates. Another approach is for them to charge hugely inflated amounts for support after the initial free period expires. Always ask about this before going ahead and making a purchase.

As a final point, remember that if you buy the right property software first time around then you will not have to buy any more for the foreseeable future. So, it is worth investing time, effort and money to ensure that your first purchase is the right one.

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